Returns and Refunds Policy

Thank you for shopping with AA Images. We want you to be completely satisfied with your purchase of our curated art prints, historic maps, space imagery, and greeting cards. If you need to return an item, please read our policy below to see how we can assist you.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving your items without giving any reason.

  • To initiate a return, you must notify us within 14 days of delivery by emailing us at [Insert Contact Email] with your order number.
  • Once you have notified us, you have an additional 14 days to physically return the items to our workshop.

2. Condition of Returned Items

To be eligible for a full refund, all art prints, aluminium/metal prints, maps, and greeting cards must be returned:

  • Unused, unmarked, and in their original pristine condition.
  • Packed securely in their original packaging (e.g., postal tubes or reinforced flat packaging) to prevent damage during transit.
  • Accompanied by any original documentation or Certificates of Authenticity included with the order.

We reserve the right to reduce or refuse a refund if the item arrives back damaged due to inadequate repackaging.

3. Damaged or Faulty Items

We take great care in printing and packaging your artwork, but if your order arrives damaged or faulty, please contact us immediately.

  • Notify us within 48 hours of delivery at admin@aa-images.co.uk
  • Please include clear photographs of both the damaged item and the external packaging.
  • Once verified, we will arrange a replacement or issue a full refund, including any return delivery costs.

4. Return Shipping Costs

  • For standard returns (change of mind), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
  • We strongly advise using a tracked and insured shipping service. AA Images cannot be held responsible for return items that are lost or damaged in transit before reaching us.

5. Refunds Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your item and confirm whether your refund has been approved.

  • Approved refunds will be processed automatically to your original method of payment.
  • Please allow 5 to 10 working days for the credit to appear in your account, depending on your card issuer or bank.